Years ago, the status quo in legal services was characterized by dark mahogany desks and chandeliers in the lobby which was likely manned by a stern faced secretary. The emphasis, which was somewhat obvious, was that the the client was privileged to work with the distinguished firm. The client was informed of how the firm operated and there were few if any options available to the client. If the client could afford the retainer deposit, he was afforded the privilege of being “accepted” as a client.
Fast forward 50 years. No longer is legal information carefully preserved for those “in the know” behind those mahogany walls. Legal tools and information is widely available with the click of a mouse. The abundance of legal information is both a positive and negative phenomena because while the availability of information is a positive there is in increased likelihood of misinformation. Progressive law firms have adapted to this new environment in order to meet the new expectations and demands of clients.